We provide nationwide coverage for all of our services on a reactive basis. From our Contact Centre helpdesk in Cwmbran we coordinate the attendance to maintenance issues nationwide. All of our operatives are uniformed and all company vehicles are fitted with a tracker device in order to ensure response times are efficient and prompt.

An essential component to our organisation is the reactive maintenance division which via our headquarters based helpdesk offers a 24hr/365 days reactive cover service.

Through regular communication with clients we ensure that their priorities are recognised and aspirations met in a professional, efficient and cost effective manner.

We provide a courteous and discreet service via our fully informed technicians who understand the clients need to continue operating with minimum disruption. Our custom web based system '360FM' allows all clients to monitor job progress and updates.

Whilst our helpdesk is based in Cardiff, our service is nationwide and includes an ever growing client base covering both public and private sectors

Here are a few of the reasons why our reactive department can help you:

  • Dedicated Contact Centre open 24hr/365 days a year
  • Emergency attendances from 3 hours+
  • Using our custom service management software ‘Job Logic’ , clients can monitor job progress and updates
  • Our innovative PDA system means quicker attendances
  • Operatives can attend to quote for works
  • All Fullcircle services available on a reactive basis