The Fullcircle Contact Centre is the hub of communication at the core of all our operations.
We have a dedicated team of customer service representatives available 24/7, 365 days a year to assist our customers with all of their maintenance requirements nationwide. Here’s how we continue to offer our clients the best customer service in the industry:
- Fullcircle’s Contact Centre agents are carefully selected to ensure they meet the high expectations of our clients and company. Our experienced management team monitor calls and performances as well as client feedback in order to maintain our high level of customer service.
- Based in our Headquarters in Cwmbran, South Wales; our British Contact Centre staff deal with issues throughout the UK, liaising with our network of depots to ensure the work is attended and completed on time.
- We put a strong focus on accuracy and organization in the Contact Centre, ensuring our clients are kept up to date at all times. Using our bespoke Job Logic software, we can track every job from initial log to completion.
- We make it our mission to invest in the most innovative, up to date technology as a way of ensuring our clients are getting the best service possible at the most valuable rate.
About Job Logic
At Fullcircle we maintain efficiency and improve productivity through investment in the most up to date technology. Using our bespoke service management software; Job Logic, we coordinate all of our work from initial callout through to final invoicing. VIEW MORE
multi-channel inbound solutions
CONTACT CENTRE OUTSOURCINGVIEW MORE →
Available 24/7, 365 days
REACTIVE MAINTENANCEVIEW MORE →